That said, stopping the payment and formally closing your membership are two slightly different things, and it's worth knowing the difference before you decide.
Stopping Recurring Payments
- Log in to your account.
- Go to Settings → Payments → Manage Renewal Payment.
- Select Cancel.
This takes effect immediately and stops all future charges, including any backup payment method on file. It does not refund payments you've already made.
What Happens to Your Points
Cancelling recurring payments doesn't erase your Reward Points right away. If you simply stop paying, your account moves to a reduced status after the billing grace period, and your points convert into a fixed, non-expiring discount of up to 17% — you keep some value, even inactive.
Full details on what happens to your points →
If You Want a Refund, Not Just a Pause
New memberships come with a 14-day full refund window covering both the activation fee and membership payments (a small number of regions have different local windows). After that window, the activation fee itself is non-refundable, though monthly fees may still be eligible depending on your situation. A refund isn't automatic just because you cancelled recurring payments — it requires a separate request, submitted in writing or through the support portal.
The Honest Summary
You're never locked into ongoing charges you didn't agree to keep paying. Cancelling the recurring payment is fast and fully in your control. Formally closing the account or requesting a refund takes a bit more — a written request — but neither requires convincing anyone or justifying your decision.
Refund windows vary by region — some states/provinces have longer statutory periods. Confirm the window that applies to you before joining. Independent Partner of inCruises.